Return Policy
Last Updated: 23-10-2023
At furnituremaker.in, we take pride in creating custom-made furniture that's tailored to your unique preferences. This Return Policy outlines our guidelines for returning products in the case of incorrect or defective items. Please read this policy carefully.
Return Eligibility
1. Video Proof and Eligible Items:
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We request that, upon receiving the product, you make a video recording of the unboxing process.
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This video will serve as proof that you received the wrong or defective product and is a mandatory requirement for processing the return.
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Returns are only accepted for products that are incorrect or defective.
2. Custom-Made Products:
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Please note that our custom-made items are created specifically for you, and, as such, they are not eligible for return except in cases of incorrect or defective items.
Return Process
1. Contact Us:
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To initiate a return for an incorrect or defective item, please contact our customer support at [Insert Contact Information].
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Provide your order number and a detailed description of the incorrect or defective product.
2. Return Confirmation:
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Our customer support team will provide you with instructions on how to proceed.
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If your request is approved, you will receive a return confirmation.
3. Packing and Shipping:
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Carefully pack the incorrect or defective product in its original packaging, ensuring it's adequately protected.
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Follow the shipping instructions provided in the return confirmation.
4. Inspection and Approval:
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Upon receiving the returned item and verifying the video proof, we will inspect it to confirm the incorrect or defective nature.
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If the product meets the eligibility criteria and the video proof is satisfactory, we will process the return.
5. Refund:
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A refund will be issued to the original payment method used for the purchase within 7 days.
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The original shipping charges are non-refundable.
Return Costs
Customers are responsible for return shipping costs, except in cases of incorrect or defective items. In such cases, we will cover the return shipping costs.
Refund Method
Refunds will typically be issued to the original payment method used for the purchase.
Contact Us
If you have any questions or concerns regarding our Return Policy, please contact us at hello@furnituremaker.in
By placing an order with furnituremaker.in , you agree to the terms and conditions outlined in this Return Policy. We appreciate your trust in us and strive to provide a seamless shopping experience.
Thank You!